Six Sigma is a business management strategy, originally developed by Motorola, that today enjoys widespread application in many sectors of industry. Six Sigma seeks to identify and remove the causes of defects and errors in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization ("Black Belts" etc.) who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction or profit increaseBottom line cost savings (5%-20% of turnover per annum) Improved quality of product or service as perceived by the customer (internal and external customers) Reduction in...
