HR Operations Manager / CAPGEMINI KOLKATA

HR Operations Manager / CAPGEMINI KOLKATA:

Experience required for Job: 7 - 14 years

Job Annual Salary: Not Mentioned

Job location: Kolkata

Hi Dear Candidates,

We are pleased to inform you that we have positions for HR Operations Manager for CAPGEMINI KOLKATA Location.

Location: KOLKATA


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Job Summary: 

This position is accountable for the operation and delivery of an assigned service line.
The position ensures quality of service is maintained, client targets are met and opportunities are developed to maximize revenue.


The role holder shall:

• Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
• Ensure delivery of commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) are to the agreed SLA’s.
• Understand and adhere to Data Protection Criteria.

Knowledge/Skills Requirements/Preferred:

• Thorough understanding of the Service Line.
• Thorough understanding of Business Process Outsourcing
• HR Operations Experience
• Service Delivery Experience
• Process Improvement Experience
• Business Development Experience
• Project Management Experience
• Leadership ability
• Excellent Communications.
• Self-Motivated, positive attitude and approach.

Key Responsibilities: 

Scope

 Demonstrates excellent client care skills.
 Recognised as having expert knowledge and vision for the assigned service line. 
 Develops new concepts and opportunities within their Service Line.
 Contributes to policy and direction setting.
 Complies with all Client and Capgemini Data Security and Quality requirements.


Role Accountability:

• Is accountable for the results of the Service Line activities.
• Accountable for ongoing management of effective client service relationship within the service line. 
• Interfaces with other team leads, management and client staff and ensures good working relationships.
• Ensures the service line operations are efficient and effective and that SLA’s are met.
• Generate revenue opportunities and maximise margin
• Ensure the first class delivery of service to clients.


Operational


 Accountable for the delivery of contracted services within the assigned service line.
 Requests and assigns resources and responsibilities within the service line to deliver business results. 
 Accountable for client satisfaction with the service line. 
• Acts as the escalation point for problems/issues within the service line. 
• Actively looks for ways to grow skills and experience within the Service Line. 


Language: Should have Fluency in English

Work Experience: Minimum 7+ years of relevant experience.



If the opportunity interests you, .. please send us your updated resume with following details: 

Total Experience:

Relevant experience:

Current CTC: 

If Selected, Will you be Interested to Join with a 20-25 % Hike on your Current CTC: 

Notice Period: 

Date Of Birth:

Current Location (Full Address):

Last full time Qualification:

Year of Passing:

University: 

Willing to work in KOLKATA & WHY:

Are you willing to work on Night Shift: Yes/No:



warm regards,

Aparajita Sen Majumder / Capgemini India / Kolkata (2) 
PRM/ Recruitments 
Email: aparajita.sen-majumder@capgemini.com

Posted in: ITES jobs for experienced