Tesco is hiring for Voice process
Walk-in on 16th and 17thth March 2011 10.00 am – 4.00 pm
Educational Qualification:
Graduates (Mandatory) Also Fresher’s
Stores Help Desk
Job Code: 11978
Job description
Purpose is to provide technical and procedural support to any Tesco store in the UK and ROI using the tools and knowledge base available, within a specified average handle time and adhering to the quality frame work.
• To interact with store personnel working in the stores in UK through calls and resolve their queries related to any part of the store (Front End / Shop Floor / Back office)
• The role is responsible for delivering an excellent standard of customer service to Tesco’s internal customers and uses their expertise to effectively troubleshoot issues raised during a call/ through mails exchanged.
• To be aware about business and customer needs and offer accurate and comprehensive information in the mail/during a call.
• To consistently exceed set daily and monthly targets on customer service, availability and any other agreed performance parameters.
• Adhere to and comply with organization’s compliance policies and procedures pertaining to the process.
Essential skills:
Graduate in any Discipline with prior experience in working in a phone based Customer Service team
Candidate should be willing to work in Inbound Voice Support
Excellent interpersonal skills
Desirable Criteria:
Engineering Graduate - Mechanical / Electrical
Shift timings: UK shift
Working days: 5 days in a week and 2days off.
About Tesco HSC
Headquartered in the UK, Tesco today is ranked as the world's third largest retailer and a market leader in six of the 14 countries we operate in. This includes 4811 stores‚ 4, 72,000 employees, USD 100 billion in turnover‚ over 60 million customers… and counting.
To Register:
Please visit the website and follow the below steps
Click on Opportunities
Click on Register Now
Search Job Code : 11978
Please upload your resumes against the job code
Please carry the following documents:
• Copy of this mail or they would not be allowed in the campus (Mandatory)
• Updated copy of Resume (along with the name & Emp ID of the referral)
• All Education documents (10th, 12th, Graduation Mark sheets and Convocation certificate)
• Experience Letter (Offer letter, Pay slip and Relieving letter)
• Photo Identity card ( driving License, PAN card)
Venue: TESCO HSC Main Campus # 81 & 82, EPIP Area, Whitefield, Bangalore -560066
Landmark: Next to Vaidehi Hospital
Contact Person: Sanjana Eshwar
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