Service Management with IBM | Job with IBM

Service Management with IBM:

We are a manpower placement provider, headquartered at U.S.A with 5 branches in California, New Jersey, Bangalore , Delhi , Jamshedpur. We provide services to top companies which comes under the list of Fortune 500, CMM Level or ISO 9000.

Currently we have an opening for Service Management with IBM

MAINLY THEY ARE LOOKING FOR:-
 Company Name- IBM
 Role : Service Management,ITIL (Mandatory),Incident Management
Experience : 6-10 yrs
Job location :- Bangalore

Job Summary

Real Time & continuous follow-up with global support teams for incident resolution
 Manage and coordinate activities during overall ticket life cycle

Ensure that the Incident record is fully updated prior to Problem Management handover
Responsible for sending all Incident notifications as per agreed process

Chair bridge calls for effective coordination, incident resolution, service restoration
 Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution

Follow the global Service Restoration Management Process
 Ensure Incident Timeline Report is created immediately after resolution
 Contribution to ongoing process & operational improvements

ITIL Foundation certification is must, practiotioner / intermediate is preferred.

Exceptional communication (oral and written) skills is a must with understanding the clients requirement and infrastructure.

Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication.

2.5+ yrs of real time and relevant ITIL based experience.

If interested please revert back to us with your CV & the following details

MANDATORY INFORMATION:-------

Current CTC :
Expected CTC :
Notice Period :
Alternate Number:
Alternate Mail Id:

Thanks and Regards
Sangeeta Sharma
HR Executive
i2 Nexus Technologies
Bangalore Branch
Email id: sangeeta.i2nexus@gmail.com

Posted in: Service Management with IBM