Urgent Openings for Manager-Retention in IDEA Cellular, Bangalore

Urgent Openings for Manager-Retention in IDEA Cellular, Bangalore:

Experience required for the Job: 8 - 10 years

Annual Salary of the Job: 5.0 - 8.0 Lacs

Job Location: Bengaluru/Bangalore

 

Greetings from Edventure Software!!

This is with regard to the job opportunity with our esteem client "IDEA Cellular".

Please refer below job description:

Role: Manager - Retention
Experience - 7 Years to 10 years
Location - Bangalore

Principal Accountability
Accountability Supporting Actions 
Usage base enhancement - Retention and drop in usage programs
- Win back programs
- Customer segmentation and upgradation
- Coordinate with marketing for products
Churn reduction - UPC/Port out subscriber retention
- Validity upselling / conversion of offer ending subs
- Monitoring of complaints, identify root cause and reduce complaints
. Process Management - Adherence to defined processes
- Manage internal and external audits including ISO
- Take measures to improve CSAT
Reports and MIS - Provide reports to corporate and circle teams as per schedule
- Analyse concern / improvement areas and suggest remedial measures
- Track all retention related areas
- Maintain data for audits as per ISO norms

CLCM - Define and execute activities required for effective handholding of acquired subs
- Ensure handholding and reduce decay of usage subs.

If your interested, please provide you updated resume along with below details:

No. of years of experience
Current CTC
Expected CTC
Notice Period

Regards
Madhavi
Edventure Software Pvt. Ltd
Email ID: Madhavi@edventuresoftware.com
Ph: 080 26086517

Posted in: Bangalore,Urgent Openings for Manager-Retention in IDEA Cellular